Testimonials

Leslie, Nicola Place:

"We were very impressed when Hollyburn Properties Limited acquired this somewhat rundown and neglected property and immediately commenced a comprehensive improvement program to transform it into one of the most prestigious rental facilities in Vancouver’s West End."

 

Helen, Marlborough Tower:

"I just love it here at Marlborough Tower. Originally, the plan had been to rent for a few months before buying another condo, but that changed almost instantly. In the past my husband got transferred a lot, so you develop the ability to know when you see a place whether you can live there or not. When I walked into our suite here, I knew. Now I'd never move - I'm proud to be living here."

 

D.E., Shaughnessy House:

"Compliments to the building managers - their constant work on the building and availability have made this building a great place to live."

 

T.S., Willow Gardens:

"I love the convenient accessibility to Oakridge Mall and the city center, yet it has a quiet park-like setting. I am impressed with Nadia and Ciprian's positive personality, professionalism and family-like care. Not only do they do their job beautifully, but they also care for the tenants as if we are family members."

 

S.B., Willow Gardens:

"I have lived in quite a few rental apartments, and Nadia and Ciprian are without a doubt the most caring, kind and effective managers I have ever dealt with. All questions, concerns, issues and general needs are addressed in such a courteous and efficient manner. The grounds are always spotless and our move-in was so easy. Thank you for hiring such an outstanding team!"

 

S.O., Bay Tower:

"The building is well kept, our apartment is full of light, the rate is competitive, and it's in a great location in Vancouver's West End[.] But what really sold us was the first impression we got from the building manager, Marianna. She truly cares about the residents and the property. We couldn't ask for more from a resident manager."

 

J.G., Crestview Terrace:

"Every time I leave or enter the building, it appears more polished and professional."

 

M.P., Seaside Plaza:

"Milan and Sonja are really fabulous managers - very professional and dedicated to taking care of Seaside Plaza and the residents. They make it a pleasant experience to live here."

 

Mary, Marlborough Tower:

"I was planning to rent temporarily while I looked for a condo to buy. Believe me, I checked out every building in North Vancouver, and I knew Marlborough Tower was the one for me. That was 12 years ago. I think the only way I'd move now is if I had to move to another city. I love living here."

 

Curtis, Reid Manor:

"I loved Kits from the day I moved to Vancouver. My girlfriend and I were looking for a bigger space with hardwood floors, so we liked the apartment right away. Now with all the renovations complete, it's even better, and it's such a quiet building. But it's the people - our resident managers who really make the difference."

 

Christopher, Nicola Place:

"Sure, I'd looked at other rental apartments, but when I walked in here, it just felt like I'd come home. Everything - absolutely everything I want from the city - is right here in the West End. Grace, the resident Manager, made me feel so welcome it was like I was already part of a family. And the view from my suite...it's amazing! I couldn't ask for anything better."

 

Leigh, The Glenmore:

"They score a 10 with me. I've lived in a few buildings, and I know how busy they can get. Sometimes you're taking a chance. Here, people respect everyone's privacy, and that isn't the norm in a city. The resident manager is very warm, very professional, and wears a uniform. The meet-and-greet sets the standard for living in the building."

 

Leslie, Nicola Place:

"I've never met anyone like [our Building Manager] Grace...and I've lived in a lot of different cities. She's so proactive, so easy to get along with. Even when there was the odd, inevitable glitch that happens during a renovation, I could call her and five minutes later she would be at my door to fix it. She's very security conscious too - if she sees someone she doesn't know in the building, she won't hesitate to ask who they are or why they're there.”

 

Tim, Hendry House:

"I kept hearing good things about Hendry House and after five years, I still have no plans to move. I'm happy here. It's incredibly well maintained, and Dragan and Branka, our resident managers, are great. If there's a problem - and there hardly ever is - it's usually taken care of within an hour or two at the most. They know everyone and really make you feel like you're part of a family."

 

Linda, Willow Gardens:

"We moved from White Rock to Willow Gardens eight years ago and neither of us has ever regretted a day. It's so quiet here, the neighbours are great, and it's so easy to walk to Oakridge Mall. We considered downtown, but most apartments there are like matchboxes. Here the suite [is] so much larger than normal - that's one of the things we really enjoy."

 

Rachel, 250 St. George:

“I live at 250 St. George Street in Toronto. [Since] my resident manager Nick...started a year ago Nick has been nothing but kind and courteous to me as a renter.  He has met any request I have made and has taken really good care of the exterior of the building.  Nick is always working extremely hard and I couldn't be happier to have a manager like him.”

 

Cameron, Reid Manor:

“My wife Jessica and I have been living at the Reid Manor Apt 301 for nearly 2.5 years.  During this time we have been extremely happy with our building manager Milan and his wife Sophia. Whenever we have an issue we can count on them to have it resolved in a timely fashion.  We also really like that Milan answers his phone and texts seven days a week...Overall we feel that the public areas in the building (hallways and staircases) are kept clean and tidy.  We also like how well the gardens are maintained throughout the year.”

 

Greg, Bay Tower:

“I love living at...Bay Tower. The location is superb on a quiet, pretty street close to the beach. The building is well built, maintained and is kept very clean. My apartment has lots of windows facing south and west which makes it nice and bright and I have a nice corridor view of English Bay and False Creek. I love that I don't hear anything from suites next to me, or above and below me. The hardwood floors are easy to keep clean. We have an excellent building manager, Mariana, who works hard at her job with a positive and cheerful attitude and responds quickly to any problems that arise. I also like the fact that Hollyburn has continued to repair and upgrade the building since I moved in 2.5 years ago.”

 

Steve, Bay Tower:

“We moved in to our apartment last April. The building was well kept. The apartment was full of light, the rate was competitive and it was in a great location in Vancouver’s West End. But what really sold us was the first impression we got from the building manager, Mariana. She truly cares about the residents and the property. We couldn’t ask more from a resident manager.”

 

Jozef, Bay Tower:

“We live at 1461 Harwood Street in Vancouver since 2007. Our residential Manager is Mariana and we are very happy to share our satisfaction with her services. She is very capable, personable and willing to help. She resolves all minor or major issues promptly and we can be sure the job is done in a professional manner. The common areas of the house under her care are very clean, no dust and no clutter in the storage area...She arranged new painting of the corridors and staircases, arranged exchange of the old carpets on each floor and tiles in the lobby. The house got a brand new look. Overall the house is very well managed so you can feel it when you enter the premises. We appreciate not only her professional capabilities but her nice personality too...Thank you Marianna for taking such a good care of the house and us too.”

 

Dan, Kerrisdale Tower:

“I am a resident in Kerrisdale Tower A. Our manager is Jack.  He is the best manager I have met since I came to Canada.  He is patient, detailed and friendly.”

 

John, Emerald Terrace:

“My partner and I recently moved into Emerald Terrace and we have been consistently impressed with [Building Manager, Brian’s] diligence, hard work, and friendly attitude. Moving into our apartment was effortless with Brian's help and he has been available and dependable from day one.”

 

Seema, Kerrisdale Tower:

"Our Resident Manager, [Jack], is highly efficient, courteous and quick to respond. His efficiency and promptness in dealing with any problems that we have, makes our staying here very comfortable. Thanks to Hollyburn Properties Ltd and thanks to our Resident Manager..."

 

Leigh, Emerald Terrace:

“I have to say that [Building Manager] Brian is by far the best building manager I've ever had the pleasure of dealing with.  He is efficient, pleasant, helpful, accommodating and hardworking...what else can you ask for in a building manager?”

 

William, Bay Tower:

“I have lived [here] for just over 2 years now and have always been impressed with how clean well kept the building is.  When I first moved in, I wasn’t too impressed with the look of the lobby as it has older 70's style green carpeting[.] But soon after it was all redone in beautiful tiles.  The building manager herself is always friendly and courteous and I really recently enjoyed our summer hotdog BBQ that was put on by Hollyburn.”

 

Bryan, Bay Tower:

“Marianna is the best building manager I have ever had. She is courteous and professional and resolves issues promptly. Most of all, she is friendly, approachable and personable: our daily interactions contribute greatly to my experience of living here and her lively presence is a central part of this building's overall character.”

 

Adrian, Reid Manor:

“My partner and I live in Reid Manor.  Our resident manager, Milan, has done a fantastic job.  He is always quick to respond to our maintenance concerns.  He certainly went above and beyond the call of duty on one occasion last year when our vehicle battery died while I was out of town.  My partner was rushing to get to an appointment when she discovered the dead battery.  Not knowing who else to call I called Milan, on a Saturday, and he drove over to the building to give our vehicle a boost.  I was extremely impressed and grateful that he helped us out.”

 

Roxanne, Emerald Terrace:

“My husband and I moved into Emerald Terrace on Nelson this past November. We were a little hesitant moving into an older building having had a negligent landlord in the past. We needn't have worried as we are delighted to see the many improvements that have taken place under the guidance of our very capable building manager. I cannot say enough good things about Brian. He is always courteous, professional, and he is a huge part of the reason why we love living here so keep up the good work.”

 

Helen, Willow Gardens:

“I can truly say that Nadia and Ciprian are managers that go above and beyond. They are the best Rental Managers that I have come across in my years of rental service. They respond to concerns in a timely fashion and are always very amenable and approachable at any time. I recently had knee surgery performed and had difficulty negotiating the stairs down to the laundry room and to empty the garbage. Though fortunately I had the assist of friends for some tasks, as I live alone, Nadia helped by doing my laundry for me during my recovery period. This was of great assist to me and I'm sure taking time out of her busy schedule. I see Ciprian working long hours and he always seems very enthusiastic about his work. He seems to have done some very good work with renovations, this is definitely his skill. I see both of them work long hours with lots of enthusiasm.”

 

Richard, Bellevue Tower:

“We have recently moved into [Bellevue Tower] and are extremely happy to have arrived here. We believe [Hollyburn has] an exceptional couple in Lena and Vitale [Building Managers].  They are organised and always friendly. We have arrived here as Strata Refugees so knew from the first day this was to be home. Keep up the good work everyone...”

 

Barbara, Bellevue Tower:

“The managers at Bellevue Towers consistently go above and beyond and are always pleasant to deal with.  When you ask to have something fixed it is done immediately, with professionalism, courtesy and they always clean up after themselves.  They are all excellent managers.  They are always friendly and the building is kept very clean.”

 

Marge, Bellevue Tower:

“I have lived here for over 4 years now and as it’s my first experience as a tenant living in an apartment (I’ve always owned my own house) I am impressed with the upgrading you are doing both inside and out...The biggest asset to this building is the large indoor swimming pool; it certainly had an impact on my choosing this building to live in...[Building Managers] Lina and Vitalie Silvca are outstanding!  They have attended to every thing that has come up for me immediately, fortunately there have not been many.  They always greet everyone with a genuine smile and both possess a very positive attitude.  We are fortunate to have them.”

 

Michael, Crystal Court:

“I've lived in...Crystal Court for over five years and I just want to say that Bruce and Lena do an amazing job keeping up the building and responding to residents' needs.  I've called on them countless times and they are always prompt and pleasant. The building is kept up well, clean and in good repair...Lots of people coming and going and many things to upkeep.  I think they're doing a fine job.”

 

James, Casa Bella:

“I moved into 840 Broughton Street (Casa Bella) in Vancouver at the beginning of July. The building managers have both been fantastic - very friendly, welcoming, and helpful. They have made it easy to understand everything, they have been flexible when necessary, and Gaby even offered to water my plant while I’m away for the next couple of weeks. They move around the building as a family...and that is reflected in the friendly banter they seem to have with everyone. I feel lucky to be in a building they are looking after...”

 

Valerie, The Windsor:

“Since [Building Managers Matt and Christina] arrived at the Windsor this spring, they have really made a wonderful difference to our building.  This is the first summer we have had managers on sight and they have done an amazing job of keeping things orderly and peaceful. Traditionally, during the fireworks and the Pride Week, our neighborhood is very active to say the least.  This year – I can’t thank Matt and Christina enough for keeping our building safe and quiet...They are always friendly, helpful and professional and very responsive to any requests for repairs, laundry tokens and general maintenance. Christina’s pleasant professional manner is greatly appreciated as is Matt’s kind and efficient manner. They are a wonderful, warm asset to our building.”

 

Corey, Seaside Plaza:

“[Building Managers] Milan and Sonja are great.  We always see them working, painting, cleaning, tidying, etc, even at night and on weekends. When my sister in law was looking for an apartment, Milan drove to a few buildings on his day off to help her find one! (She has moved into Hollyburn Court at 12th and Cambie!). They are a great example of what good management can do for a building.”

 

Joanne, Bellevue Tower:

“[Building Managers] Lina and Vitalie are doing an excellent job here.  They are efficient and friendly.  If they are called about a concern, they respond immediately.  They seem to take their jobs very seriously and are doing everything possible to make Bellevue Tower a better residence, and things have certainly improved due to their efforts.  I would give them an A+!”

 

Dan, The Hollies:

“I just wanted to let you know that Cindy (one of the resident managers at the Hollies Apartments in Kerrisdale, Vancouver) is an incredible and extremely responsive apartment manager.  Both my wife and I have been very impressed with Cindy.  She is very friendly and goes out of her way to help residents in any way she can...She is by far the nicest, most responsive, and most hardworking apartment manager I have ever met.  She makes the Hollies Apartments a great place to live.”

 

Sophie, Kerrisdale Tower:

“I am a new tenant of Kerrisdale Tower B. I just moved in...[and]...I want to express my utmost gratitude and thankfulness to our site manager, Mr Corneliu. My Husband hurt his back during the trip and was not able to carry anything at the moment, when our mattress were delivered yesterday, Mr Corneliu willingly helped us to carry it to our unit and was very efficient in repairing the minor wear and tear of the unit. As we are new here, a helpful manager like Mr Corneliu made us feel like home at once. Thanks!”

 

Tay, Willow Gardens:

“I am a new tenant of Willow Garden. A friend of mine who has lived for 4 years here strongly recommended when I was looking for an apartment.  I love the convenient accessibility to the Mall and to Center City and yet a quiet park-like setting of Willow Gardens. During the time of applying, registering, and settling down to this unit, the manager Nadia and Ciprian offered a great service, despite the busiest season of the year. Nadia knows every procedure of all applicants’ process and never lost [track].”

 

Joe, Royal Villa:

“This letter is regarding Melanie with respect to her job performance managing Royal Villa apartments, the residence in which we live. Eliana and I are very pleased with Melanie’s service as she is very friendly, respectful and prompt when we have called upon her for assistance with building concerns.”

 

Richard, Seaside Plaza:

“We’ve been living at Seaside for just over a year now and have enjoyed calling it our home.  The other tenants are friendly and the managers spend time keeping everything in order...Its easy to disengage from work, but Milan and Sonja take care of Seaside as if it were their home.  This inspires us to help do our part to keep it clean as well.”

 

Vikki, Willow Gardens:

“We live at Willow Gardens in Vancouver; Ciprian and Nadia Rat are the property managers. We have lived in many different cities, including Europe. We have never experienced such professional, willing to help property managers during all of our renting experiences. When Nadia showed us the apartment we were very new to Vancouver (3 weeks). Having just returned to Canada from living in Europe, we were impressed with her immediately. She was friendly, outgoing, and has a natural warmth to her personality...Ciprian maintains our swimming pool to the highest standards, and it is always spotless and at the perfect temperature. Ciprian recently renovated the tea house at Willow Gardens. He did a wonderful job, but what impressed me the most was the amount of his own time he spent working on it. He went above and beyond and worked on it during his personal time off as well. We are going to buy a home within the couple of years, but Nadia and Ciprian make such an enjoyable living experience that we are not rushing to leave Willow Gardens.”

 

Aaron, Seaside Plaza:

“I would like to take this opportunity to applaud our Building Manager Milan and his wife.  Our dealings with them have been fair, honest, and prompt.  We honestly have had very few problems or issues with the building this year, but a few times early on there was some noise from a downstairs neighbour a few times.  My wife was disturbed late at night and Milan handled the issue for her immediately.  The property both inside and out is clean and well maintained.  We appreciate the new deck installed this summer, too! Overall, our relationship with Milan is great and we think he's doing a good job by us.”

 

Teija, Seaside Plaza:

“Just wanted to say that our managers here are great and do a good job of keeping the building clean and safe without being too uptight about every little thing. This is by far the best building I've ever lived in...Hope this was helpful - it's a great building.”

 

A., Shaughnessy House:

“I have been living in Shaughnessy House for a year and a half now. Vess was the manager for awhile then Dana and George arrived and have been so wonderful. Every morning I see them and its a pleasure to chat with them. I have requested a few things and they are quite efficient. I would like to nominate them as manager's of the year. They are both amazing people and great at their jobs. Perfect couple to run the building. I hope you appreciate them as much as my girl friend and I do. Treat them well.”

 

Serge, Seaside Plaza:

“My wife and I are long-time Residents (10 years) of your Sea Side Building and we are pleased to offer our unconditional support to our Building Managers: Milan & Sonja Bozalo. They are extremely hard working Caretakers with a strong sense of Pride in both the work they do and the Well Being of the Building they Manage and the people who call it Home. We’ve had many dealings with them and find them to be friendly, attentive and quick to resolve any issue we have. In the 10 years since we’ve lived here, we feel the building has never been in better hands! It is human nature to complain louder than it is to praise, so we appreciate this opportunity to express our sincere appreciation and strong support for Milan & Sonja.”

 

Trish, Bellevue West:

“I would like to say that staff here at Bellevue West are great. Both the managers and their assistants are very polite and helpful at all times. I’ve been in the building since 1998 and I love living here!”

 

Sue, Casa del Vandt:

“We just wanted to send along an email to commend our building managers Bruce and Lina. We have lived at Casa del Vandt for a little over 2 years now and have come to know Bruce and Lina quite well. We want you to know what exceptional building managers they are. Anytime we have any sort of problem (little or big) they are quick to address it and have it fixed. We just had a baby in May and were living in a one bedroom apartment. Bruce came out of his way to inquire what our future apartment plans were when a nice 2 bedroom suite became available...We couldn't be happier in our new suite and are so thankful that he cared enough about our well being to inquire about our needs. These are the sort of people they are. They are always available, friendly and take an interest in our daughter every time we see them. You are lucky to have 2 such wonderful people as a part of the Hollyburn team. We are so happy to call Casa del Vandt home.”

 

Jackson, Willow Gardens:

“Our family have been living in Willow Gardens since September 2006...I find the current manager Nadia and her husband Ciprian to be the best, including elsewhere we had lived. They are a hard-working couple, always respond to service calls promptly, and treating tenants friendly and with respect. I can feel that they genuinely want all the tenants to have an enjoyable stay at the Willow Gardens. I consider myself very fortunate to have them as the manager and hope that they will stay for a long time.”

 

Dawn, The Almata:

“I'd like to say that it's great having Constantin [as the Building Manager] at The Almata. He is always a friendly face, takes care of things that need taking care of right away, and often goes beyond the call of duty...He keeps the building super clean and tidy. His presence and attention makes me feel that the building is safe and secure. And he always has a friendly greeting and a great sense of humour. The Almata wouldn't be the same without him.”

 

Ian, Seaside Plaza:

“I have lived here for a year now and the level of service and maintenance here has been outstanding. The place is always immaculate and quiet. Every time I have required any assistance from the building managers they have been available and have addressed my concerns immediately.”

 

Carmen, 214 St. George:

“I am a tenant of 214 St. George, Toronto. My resident manager is Steve. He has gone above and beyond what I expected. For example, I have observed Steve clean-up (wall marks, debris) immediately after a tenant has moved in/out. When I informed him of a coffee spill in front of the fifth floor elevator doors he cleaned it up right away. Also, he is very accessible. I regularly see him around the building or in his office. Finally, he has been very helpful to me while dealing with a noise issue. Steve is the main reason I would renew my lease.”

 

Abeer, Seaside Plaza:

“I’ve been a tenant at Seaside plaza in Kits since Feb 2000...Milan and Sonja who are doing an amazing job…On separate occasions I needed help after working hours and I always received it…just few weeks ago I was travelling and needed to do laundry around 6.30 in the evening …the token got stuck in the machine I called the office and Sonja replied right away and came up and helped me out without any hesitation…and told me to feel free to call her back if that happened during my second load…this was above and beyond the call of duty…They are always working on improving out building…Thank you Milan and Sonja, I as well as a lot of my friends who live in the building really appreciate all your help and support in making this our beautiful home.”

 

Natalia, Reid Manor:

“I am a new tenant at [Reid Manor]...In a short - I am completely satisfied by my building managers, Milan and Sonia[.] They do above my expectations and I can only thank Milan and Sonia much for the great work they did here and for their positive attitude and professional support they always provide me as managers. My building is clean, bright, perfectly maintained and I always have helpful feedback on any of my requests. I also have nice neighbours around and feel happy and safe here, that is very important for me and my family.”

 

Margot, Emerald Terrace:

“Brian is the most remarkable resident manager I have encountered during my 40 years being a tenant in Emerald Terrace. I have been involved in managing high end hotels in many locations and Brian offers the kind of service we would strive to deliver. He’s organized and will give you his time no matter how busy he is. He is very capable, conscientious, polite and helpful...He listens to everyone and the building looks great!”

 

Paul, Crystal Court:

“I think Lena & Bruce are fantastic building managers. The place is kept very clean, beautiful and up to date. The grounds around the building are immaculate and always taken care of. They are a friendly and happy couple that do a fantastic job around here.”

 

Jeff, Reid Manor:

“I’d have to say the building manager at Reid Manor in Vancouver (Milan) is fantastic. Probably the best landlord I have ever had. Prompt when dealing with issues, very people friendly, and works hard. I have been here for just over a year, and love it. Clean, pretty quiet, great location.”

 

Goran, Brockton House:

“I have been living at 1640 Alberni St for a number of years and from my perspective Zeljko does an excellent job. He is obviously working hard to create and maintain enjoyable living environment for the tenants. Thanks to him building and its facilities are clean and in top shape. Zeljko is always approachable and promptly responds to our requests. Well done!”

 

R., Bellevue Tower:

“I have been a resident in this building on and off since the late 70’s...Today, happily, it is a high standard...and in house managers excellent. Lina and Vitali are pleasant, friendly and very professional. The building is very well cared for and clean... This has been home for many years for my daughter and myself and I hope many more...”

 

Dor, Willow Gardens:

“We're the residents of Willow Garden located at Vancouver and have been living there about 6 years.  We would like to write to you to give our high appreciations to both our property manager and assistant manager Ciprian and Vasile. They are very responsive and take detailed follow-ups whenever there are any problems reported to them. We are lucky to have them as our resident Managers.”

 

JG, Seaside Plaza:

“I just wanted to let you know what a great manager I have here at Seaside Plaza in Kits. Milan is friendly, accommodating, SO hard working and an amazing manager. He has helped me out more times than I can count in the past 2 years here at my residence. I have needed his assistance many times and just last week when my fridge died, he was at my place within minutes to check it out and had it replaced within the hour so my food wouldn't spoil as one example. I just think he's wonderful and I think you should know how much I appreciate him and how comfortable I feel calling him with any problems that I may have.”

 

Julie, Bay Tower:

“I have recently moved in to the Bay Towers in Vancouver. Since the beginning of my stay here Marianna has been nothing short of amazing. She is always more than willing to help and goes over and above her duties. It doesn't matter what time of day or how ridiculous your question is she answers you promptly and always with a smile on her face. She made me feel very welcome by introducing me to people in the building and assuring me if ever I have a problem or concern she will be there to assist me. Marianna is a wonderful building manager and a all around lovely person.”

 

Glen, Seaside Plaza:

“I’m [at] 2324 West 1st Avenue.  The apartment managers are Milan and Sonja. They both are courteous and friendly.  They are very good at maintaining the building (and I often see them doing significant/large fix-it jobs around the building) and informing tenants on a timely basis of pertinent matters.  They have never been difficult to reach or talk to.  And they follow up requests promptly. Another point is that the landscaping is really good, much better than other buildings in the area.  And the building and property is always very clean.  Never an issue with dirtiness or overflowing garbage/recycling bins.”

 

Lesly, Seaside Plaza:

“I have been a resident of Seaside Plaza for almost ten months and I am very satisfied with the performance of the Resident Managers Sonja and Milan. I have found Sonja and Milan to be friendly, efficient, and well organized. They keep the public areas clean, and keep the residents well informed about building maintenance, social and charitable events. They respond to individual requests promptly. As a new resident, I found that they provided a welcoming package with a great deal of useful information and also cheerfully answered a number of other questions that I had. In general, I find the atmosphere here is friendly and pleasant and I think that this reflects well on Sonja and Milan, the Resident Managers. Thank you very much for giving me this opportunity to express my appreciation.”

 

Sarah-Kate, Casa Bella:

“I would like to highlight the exceptional service provided [by our building managers] at the Casa Bella! They do a fantastic job keeping the property in pristine condition, they are very approachable and fast to respond to any query regarding the flat. They are simply a lovely couple and go out of their way to make the Casa Bella a home for each tenant, they are always smiling, even out of work hours they are so friendly. They are great neighbours as well as managers, offering advice on the city for newcomers to the area. John, the weekend supervisor is also a fantastic chap and will go out of his way to help in any way he can to offer assistance. He's a genuinely kind, generous and reliable chap. The management team work together to provide outstanding service!”

 

Donna, Willow Gardens:

“As a new tenant to Willow Gardens I just wanted to write this short note to let you know how impressed I am with your managers, Nadia and Ciprian.   When I look for an apartment I don’t only look at the suites themselves but also want to get a feel for who is managing them. Right from the beginning I felt their commitment to making this complex a friendly, safe and enjoyable place to live.  I have really appreciated how welcome they have made me feel, how much time they have taken to orient me to the complex, and how quickly they continue to respond to any request I have had. With so many suites to manage it cannot be an easy job, but they have shown nothing but total professionalism since I arrived.  I am delighted to be here and look forward to many happy years at Willow Gardens. You should be really proud to have these two managers working for your company.”

 

James, Seaside Plaza:

“I wanted to comment on my experience so far at Seaside Plaza on West 1st Ave in Vancouver. I've moved in at the beginning of May of this year, but have had a positive experience thus far. Its an older building with some character, but the building managers were working on the weekend to repaint my apartment before I moved in. I've had certain small requests over the months and they've been dealt with in a timely manner. Thank you for wanting to improve the service in your buildings. Its a positive sign that the company owning the building is responsive to the needs/requests of its tenants.”

 

Katharine, Kerrisdale Towers:

“Our manager Jack is one great manager. He is quiet, responsible and very approachable. He responds very quickly to any request we have had, even coming up to change a light bulb in the kitchen within minutes. Any other requests are just about immmediate. He gives ample notice if he needs to come into the apartment for repair etc. And I have seen Jack working in the office on his days off, even working longer than his 9-5 schedule some days. We were very impressed with the evening held on Earthquake Preparedness...The BBQ held poolside was a very nice touch to welcome us, as we are still new to the building. It gave us a chance to meet many of our neighbours.”

 

Rose, Bay Towers:

“Mariana [our property manager] makes everyone feel at home.  She goes beyond her call of duty.  She accepts parcel or Fedex deliveries when you cannot be there to receive them.  She introduces new tenants to existing long term tenants and always has a pleasant smile.  She makes the building always look orderly and clean and tidy. I recently moved my elderly father from Ontario after 45 years of living there and Mariana has made the transition easier for him by her warmth and sincerity. I enjoy living at Bay Towers because of Mariana.”

 

Jayne, Seaside Plaza:

“I have lived at Seaside Plaza for the past 10 years.  During that time, there have been several building managers come and go...Sonja and Milan are star managers!!  They are both very hard working and effective managers.  They take on the big and small projects around the building in a timely manner.  But more than that, they are very nice people that treat the residents very well.”

 

Ethel, Casa Bella:

“I am writing to tell you how pleased I am with my resident managers. I have lived in this building for several years and in all my time here, they have made it the most pleasant for me. They are attentive to details in a timely manner. Keep our environment clean. Always improving on the look of our building and seem truly concerned with the tenants and their welfare. I am very pleased to have them as my managers. Thank you for the opportunity to let you know how great they are.”

 

Marlene, Emerald Terrace:

“I rarely ever write a letter of recommendation. I like others am quick to criticize but slow to commend. In this case I take the time to let you know that you have employed one of the most meticulous, hard working individuals I have ever encountered. Brian standards for this building are as if he was the proprietor. His attention to every detail and problem seems to be above and beyond what a home owner would do for themselves. His work ethic, principles and values  are  an example of what to look for when hiring an individual to represent a company or name.  I can not put into words how thrilled I am knowing that Brian is in charge and no problem is too great or small for him to take care of. I have informed many of my friends looking to rent apartments of the high standards Hollyburn has because of Brian. I hope other buildings are lucky enough to have a building manager of the same high calibre.”